Code of Conduct & Refund Policy

Last Updated: 18 June 2026

Thank you for supporting Orthodox Virtual Chanter (OVC). This project has involved years of dedicated, self-funded work to develop digital liturgical resources for Orthodox chanters, choirs and faithful. Your support enables us to continue expanding and improving this service.

This policy outlines our approach to conduct expectations, cancellations, subscription changes and refund considerations for OVC website memberships. For subscriptions or in-app purchases made through the iOS app, billing, cancellation and refund processes are managed by Apple/App Store and are subject to Apple’s applicable terms and policies.

Legal Disclaimer

This Refund Policy provides general guidance only. It does not constitute legal advice. If you require detailed information regarding consumer rights or digital services under Australian law, we encourage you to seek guidance from a qualified legal professional.

Conduct and Behaviour Policy

Orthodox Virtual Chanter is built on respect, reverence and the shared Christian faith of its community.

If a subscribed member engages in behaviour that is inappropriate, offensive or inconsistent with Christian conduct (including hostile, abusive or insulting posts in OVC Groups or elsewhere), their subscription may be cancelled with no refund.

Refund exceptions for such cases are granted only if legitimate compassionate reasons are provided and accepted.

Refunds and Subscription Cancellations

Due to the nature of digital access, including access to downloadable files, music, videos and restricted-access content, website membership payments are generally final and non-refundable under normal circumstances, except where required by Australian Consumer Law or other applicable law.

If you wish to cancel a website-managed subscription, your decision will be respected. Cancellation will prevent future website-managed renewals where applicable, but does not automatically entitle you to a refund for previous payments.
If you purchased a subscription or in-app purchase through the iOS app, cancellation and refund requests must be managed through your Apple Account or Apple Support. OVC does not directly process Apple App Store refunds.
If you have a special or compassionate reason for requesting a refund for a website-managed payment, your case may be reviewed individually and a refund may be considered at our discretion, subject to Australian Consumer Law and applicable obligations.

Payment Grace Period

For website-managed subscriptions, if a subscribed member fails to make a payment by the due date, a 7-day grace period may apply.

During this time, access to exclusive member content may be temporarily limited. After the 7-day period, the subscription may be cancelled.

For Apple/App Store subscriptions, billing retries, grace periods, cancellations and subscription status are managed by Apple according to the user’s Apple Account and Apple’s applicable subscription processes.

Reactivation following cancellation may require a new subscription purchase.

Refund Request Process

If you believe you have grounds for a special-case refund request:

Submit your request in writing within 30 calendar days of your purchase or renewal.
Email info@orthodoxvirtualchanter.com, including:

Full name
Date of purchase/subscription
Reason for refund request and any supporting context

We will assess your request and respond via email as promptly as possible.

If a refund is approved, we will determine the amount and form of refund based on the situation.

Right to Decline Requests

We reserve the right to decline refund requests that:

Fall outside the conditions of this policy
Are not supported by the circumstances of the case
Originate from misuse or breach of membership conduct expectations
Occur after substantial access to exclusive content has already been provided

If you have any questions regarding this Code of Conduct and Refund Policy, please contact:

Orthodox Virtual Chanter
Email: info@orthodoxvirtualchanter.com

Website: www.orthodoxvirtualchanter.com